Reach Out to Us
Our support team is available to help with questions about your account, verification, deposits and withdrawals, technical issues or general feedback. For quickest assistance use live chat; for document or payment enquiries please email and attach relevant files. We aim to reply clearly and promptly, offering UK-focused guidance on security checks and account matters so you can resolve issues and return to play quickly.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, email replies usually within 24 hours for UK accounts) |
| General enquiries | [email protected] (billing, verification queries and general account help) |
| Affiliate enquiries | [email protected] (partnership enquiries, commission statements and onboarding) |
| Phone | +44 161 512 3498 (Mon-Sun, 08:00-22:00 UK time) |
| Working hours | Mon-Sun, 08:00-22:00 (support availability; shorter hours may apply on bank holidays) |
Email Support
Email is the preferred way to contact us for detailed requests, account-related issues or any case that needs supporting documents. Please send your message to [email protected] with a clear subject and include your full name, account ID and up-to-date contact details. Attaching scans or screenshots of documents helps us process your request faster and avoid delays.
Contact Form
Response Time
Our support team aims to respond promptly. Most enquiries are answered within one business day, while more complex issues such as KYC checks or payment investigations may take longer depending on the nature of the case. For the quickest reply use live chat; for detailed requests email [email protected] and we will keep you updated throughout the process.
Feedback
Your feedback matters to us. Please share suggestions, ideas or any issues you spot while using our site. All messages are reviewed carefully and help us prioritise fixes, refine features and improve your experience. Send comments to [email protected] or use the on-site contact form, and we will review every message and act on common themes.