Responsible Gambling Policy

At Kimo we take responsible gambling seriously. We want every player to enjoy gaming in a safe, controlled way, so we provide a range of tools and guidance to help you manage your activity. If you ever feel your play is becoming a problem, please use the controls below or contact one of the professional support services listed at the end of this page.

Our player protection principles

We aim to protect vulnerable players and promote safer play. That means clear information about limits and controls, prompt action on reports of problematic behaviour, and privacy-respecting checks where necessary to prevent harm. We try to make our tools easy to use and available to everyone with an account.

Activity-control tools

You can control how and when you play using the account tools in the Responsible Gambling section. These let you set limits that take effect immediately and remain in place until you choose to change them or until a cooling-off period ends.

Deposit, loss and wagering limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. You can also set loss limits to cap net losses over a chosen period. These limits are practical and reversible, and we recommend setting limits you are comfortable with before you start playing.

Time limits and session reminders

Use session timers or reality checks to receive periodic reminders of how long you have been playing. You can also set time-out periods, from 24 hours up to several weeks, to take a short break from your account without fully closing it.

Self-exclusion and account closure

If you need a longer break, you can self-exclude for fixed periods or indefinitely. During self-exclusion your account will be blocked and we will not allow marketing communications. We will also provide information on how to reopen or permanently close your account once the exclusion ends, following our verification and safeguarding checks.

Recognising signs of problematic behaviour

Warning signs can include chasing losses, neglecting personal responsibilities to play, borrowing money to gamble, or hiding activity from friends and family. If you notice any of these signs in yourself or someone close to you, treat them as a signal to use limits or seek help.

Practical tips to stay in control

Decide a budget and stick to it, set realistic deposit and loss limits, schedule regular breaks, avoid gambling when stressed or under the influence, and do not use gambling as a way to solve financial problems. Talk to someone you trust if you notice worrying behaviour.

Professional help and support organisations

If you need extra help, consider contacting a specialist organisation. UK services you can turn to include GamCare and BeGambleAware for confidential advice, counselling and helplines. You may also consider national self-exclusion schemes such as GamStop to block access across registered sites. If you require immediate assistance or are in crisis, please contact local emergency services.