Terms of Use

These Terms and Conditions set out the rules that apply when you use Kimo's online casino and sportsbook services. They explain the relationship between you and us, your responsibilities when using the platform, and how we manage accounts, payments and promotions. By registering or using our services you accept these terms and any policies linked from them.

Account responsibilities

You are responsible for keeping your account details secure. Do not share your password or log-in details and notify us immediately if you suspect unauthorised access. We may require you to complete identity and address verification before allowing certain account activity, including withdrawals. You must ensure your account information is accurate and up to date. We reserve the right to suspend or close accounts where there is evidence of fraud, misuse, chargebacks or breaching these terms.

Eligibility requirements

To use our services you must be of legal age in your jurisdiction and at least 18 years old. You must only open one account and must not allow others to use your account. Access is restricted in certain countries and regions; if you are located in a restricted jurisdiction you must not register or place bets. We may perform checks to confirm eligibility and refuse service where local law or our policies prohibit play.

Acceptable platform use

You agree to use the platform lawfully and fairly. Prohibited conduct includes collusion, exploitation of software errors, use of bots or unauthorised automation, and attempts to manipulate promotions or game outcomes. Abusive behaviour towards staff, attempts to bypass security, or providing false information may result in account suspension and forfeiture of winnings. We may take protective measures where we reasonably suspect abusive or criminal activity.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms that apply in addition to these general rules. Wagering requirements, eligible games, maximum bet limits when wagering bonus funds, and expiry periods will be set out in each promotion. We may withhold, reclaim or void bonus funds and any associated winnings in cases of suspected abuse, error or breach of promotion rules. Always check the promotion terms before opting in.

Deposits and withdrawals

Payment methods available to you will be shown in the cashier. Deposits may be subject to minimum and maximum limits and are generally processed instantly, depending on the method. Withdrawals will be processed after any required verification checks and in accordance with our withdrawal policy. We may require proof of identity, proof of address or proof of source of funds where reasonably necessary. Payment processing times may vary by provider; we aim to process valid withdrawal requests promptly.

Dispute resolution

If you have a complaint you should contact our support team so we can investigate. We will acknowledge and aim to resolve disputes fairly and promptly. If we cannot reach agreement you may refer the matter to an appropriate external body or regulator where this is available and applicable in your jurisdiction. Using the service does not prevent you from seeking other legal remedies.

Updates to terms and conditions

We may update these terms from time to time. Significant changes will be communicated via the website or by email where reasonably possible. Continued use of the platform after changes are published constitutes acceptance of the revised terms. If you do not accept updated terms you should close your account and stop using our services.