Data Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal information when you create an account, play games or use services at Kimo. We take your privacy seriously and set out below the types of information we hold, why we need it, how we use it and the choices you have about your data.

Types of data we collect

Personal data

When you register or contact us we collect personal details such as your name, date of birth, address, email address and telephone number. We also collect identity documents where required for verification and anti-fraud checks.

Technical data

We collect device and connection information, including IP address, browser type, device identifiers, operating system and location data inferred from your IP. This helps us deliver services and protect accounts.

Transactional data

Information about deposits, withdrawals, bets, game activity and payment method details is recorded to process payments, manage your account and meet legal and security requirements.

How we use your information

We use your data to operate your account, verify identity, process payments and withdrawals, prevent fraud, comply with legal obligations and provide customer support. We may also use aggregated or anonymised data for reporting and improving our services. We do not sell your personal information to third parties for marketing purposes.

Data protection practices

We implement physical, technical and organisational security measures to protect data from unauthorised access, loss or disclosure. Access to personal information is restricted to staff and service providers who need it to perform their roles. Where third parties process data on our behalf they are required to maintain appropriate security standards.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, enable core site functions, analyse site usage and deliver relevant communications. Some cookies are necessary for the site to work, while others support analytics and marketing. You can manage cookie preferences through your browser or the cookie settings on the site.

User rights

You have rights to access personal information we hold about you, request correction of inaccurate data, and ask for deletion where we have no legal obligation to retain it. You can also object to or restrict certain processing and request a copy of your data in a commonly used format. For marketing communications you can opt out at any time.

Access, correction and deletion

To exercise your rights or update your details, contact our support team. We will verify your identity before fulfilling requests to prevent unauthorised disclosure. Where we retain records for legal or regulatory reasons we will explain the reason and applicable retention period.

Information sharing and third parties

We share personal data with third parties where necessary to provide services - for example payment processors, identity verification and fraud prevention providers, game and platform suppliers, and analytics partners. We require these providers to protect your data and use it only for the agreed purposes.

Privacy policy updates

We may update this policy from time to time. Significant changes will be notified on the site or by email where appropriate. The current policy date is shown on the site and applies from the publication date.

If you have questions or wish to contact us about your privacy rights, please email [email protected].